Customer Support Specialist

Pickld is seeking applications for a Customer Support Specialist position. The role assists customers with product questions, account requests, and routine service problems through remote channels. Customer Support Specialist | Remote within the United States | Full-time | Associate-level You will organize a queue of customer issues and follow up when further information is required. Core Duties Follow up with customers on cases awaiting additional information.Close resolved cases with a concise record of the action taken.Flag repeated problems that may require improvements to help material.Respond to incoming customer questions using email, chat, or other approved support channels.Troubleshoot routine issues using documented steps and available resources.Check existing knowledge articles for accurate, up-to-date answers.Handle difficult conversations calmly and respectfully. Required Skills Ability to investigate routine issues systematically.Willingness to learn product information and support procedures.Clear written communication and courteous customer interaction.Patience and good judgment in challenging service conversations.Reliable internet access and readiness for remote collaboration. Annual base salary: $53,750–$56,250 USD. Applicants must be authorized to work in the United States and able to perform the role remotely from an approved U.S. location.