Travel Youth Care Worker (ICE Transport)

About the role

The Child & Family Protection Specialist (CFPCS) provides secure and humane treatment and service to Unaccompanied Children (UAC) and/or families, while accompanying them on domestic or international flights and/or via ground transportation to facilities all over the country.

Responsibilities

• Responsible for the safe and secure transportation of unaccompanied minor(s) and/or families in a humane manner and in accordance with MVM’s and customer’s established policies and Standard Operating Procedures.
• Responsible for picking up UACs and families at different location points and transporting them to final destinations in a safe and efficient manner.
• Provides orientation to all minors and/or families in a language they understand, explaining the transportation process and answering questions.
• Maintain current training and certification requirements in accordance with state and ICE/ERO standards.
• Reviews all documentation to ensure it contains all information needed for travel.
• Completes, verifies, and provides required documentation to approved parties.
• Must be able to de-escalate, in both controlled and uncontrolled situations with uncooperative individuals.
• Provides approved clothing, hygiene supplies, meals, snacks, water, and drinks for the minors and/or families for the duration of the assignment.
• Completes applicable inspections, to include vehicle safety and security inspections.
• Follows Department of Transportation (DOT) guidelines as required.
• Ensures the safety of all passengers during the transport; responsible for ensuring all occupants wear seatbelts.
• Ensures car seat and/or booster seat is properly installed prior to a minor entering the vehicle.
• Maintains “line of sight and sound” supervision of each minor and/or families during transport.
• Logs transportation details in MVM’s proprietary system, such as medication, meals, communication, delays, etc. in milestones at the beginning, during and end of transport.
• Reports all emergency situations following company’s SOP and processes.
• Conducts a headcount of all customers before departure, during transit, and after each stop as required.
• Maintain a constant line of sight with assigned individuals for the full duration of each assignment.
• Performs program-specific duties involving the use of force and restraints, as per SOP guidelines.
• Must follow all pick-up and escort procedures; conduct pat-down searches as required for each assignment.
• Ensure compliance with safety and security protocols at all times.
• Maintains close communication with Command Center/Shared Services, and Site leadership during travel.
• Provide coaching as needed; act as a mentor and resource for recently hired staff, offering guidance on company policies, procedures, and best practices.
• Must be available to support out-of-state assignments and Temporary Duty (TDY) assignments as required by organization needs.
• Must be able to travel on short notice and on a frequent basis, both domestically and internationally, via air and/or ground transportation.
• Must be flexible to work holidays, overnight, weekends, and multiple shifts to support a 24/7 operation; work prolonged hours.
• Must maintain readiness to perform assigned responsibilities at temporary duty locations.
• Stand or walk on various surfaces for extended periods of time.
• Frequently lift/carry luggage or other items overhead weighing up to 40 lbs.
• Drive a 15-passenger van (also known as a commercial motor vehicle) as needed based on operational needs.
• Must be available to work a flexible schedule, including nights, weekends, and graveyard shifts.
• Must possess strong computer skills in MS Office, including Microsoft Word and Excel, PowerPoint, and Outlook, experience working tablets and smart phone technology.
• Inventory and surveillance software experience preferred.
• Possess a valid and current driver’s license with safe driving record.
• Must meet insurance requirements, to include car rentals.
• Ability to work a flexible schedule, including nights, weekends, and graveyard shifts.
• Excellent problem-solving skills and report writing, preferred.
• Ability to work under extreme pressure, be able to de-escalate situations and elevates issues appropriately.
• Show proof of US passport book or be in the process of obtaining one, unless specified otherwise in the contract.

Qualifications

• Associate degree in an appropriate discipline from an accredited college (a high school diploma with one or more years of extra relevant experience may be substituted for an associate degree).
• At least two years of documented experience in a field related to law, social work, detention, corrections, or similar occupational area; as well as certification, licensure, and credentials applicable to the professional accreditation of the position if applicable (a minimum of three years of experience in a related field is required when a high school diploma with one or more years of relevant experience is substituted for an associate degree).
• Demonstrate experience applicable to the goals and objectives of this program sufficient to communicate with other staff, and appropriate for a similar program environment.
• Demonstrate experience applicable to the goals and objectives of this program sufficient to communicate with other staff, and appropriate for a similar program environment.
• Must be bilingual; speak, read and write in English and Spanish.
• Requires effective communication and interpersonal skills to effectively interact with employees and customers.
• Ability to take technical direction and feedback from various sources.
• Committed to providing outstanding customer service and representation of MVM in a professional manner.
• Must be available for domestic and international travel.
• Ability to pass and maintain a Government Security Background Investigation, including a favorable credit check, no criminal record, and no prior drug use.
• Ability to obtain and maintain a DOT Medical Exam Certification.
• Must be available to work a flexible schedule, including nights, weekends, and graveyard shifts, and working long hours.
• Must possess strong computer skills in MS Office, including Microsoft Word and Excel, PowerPoint, and Outlook, experience working tablets and smart phone technology.
• Inventory and surveillance software experience preferred.
• Possess a valid and current driver’s license with safe driving record.
• Must meet insurance requirements, to include car rentals.
• Ability to work a flexible schedule, including nights, weekends, and graveyard shifts.
• Excellent problem-solving skills and report writing, preferred.
• Ability to work under extreme pressure, be able to de-escalate situations and elevates issues appropriately.
• Show proof of US passport book or be in the process of obtaining one, unless specified otherwise in the contract.