Travel Technician

About the role

Our client in Burlington, VT is seeking a dedicated Travel Technician to provide onsite technical support across clinical and administrative healthcare facilities. This role involves hands-on troubleshooting, hardware deployment, and maintenance to ensure seamless operations in a fast-paced healthcare environment.

Responsibilities

• Delivers break/fix support for networked and standalone managed devices, adhering to established service level agreements.
• Prioritizes and escalates unresolved technical issues to ensure timely resolution.
• Configures and deploys network devices using standard operating systems, EPIC, and other tools in compliance with company standards.
• Participates in large hardware deployment projects, including equipment moves and operating system rollouts.
• Performs scheduled preventative maintenance on desktops and laptops, including re-imaging, hardware replacement, and cable management.
• Documents all work activities accurately within ticketing systems such as ServiceNow, utilizing knowledge base resources for issue resolution.

Requirements

• One year of experience in a customer service environment, preferably in healthcare.
• One year of hands-on experience with installation, configuration, troubleshooting, and repair of workstations, laptops, and printers.
• Working knowledge of Windows 10 operating systems.
• Proficiency with HP and Dell desktops, laptops, printers, and peripheral hardware.
• Familiarity with Microsoft Office 365, Internet Explorer, Microsoft Edge, Google Chrome, Windows Defender, ForeScout NAC, LAPS, USMT, SCCM, and Citrix XenApp.
• Valid work authorization for on-site employment in Burlington, VT.

Qualifications

• Certifications such as CompTIA, Microsoft, or ITIL.
• Experience in healthcare IT support environments.
• Knowledge of network troubleshooting and hardware imaging.

Pay

Hourly Pay Range: $18-$22