Travel Specialist, Principal Coordinator - Velocity Black (Remote)
Velocity Black by Capital One harnesses the power of artificial intelligence, the warmth of human experts and the convenience of the latest interfaces to help high-performance people actualize the full potential of their lives. It's concierge, reimagined for the digital age. By harnessing 24/7 chat, AI, and mobile payments, we help our customers do more and be more. From access to the hottest restaurants to guaranteed upgrades at the world’s finest resorts, make a custom request through the app and you will be chatting to our team within 1 minute, 24/7/365.
What unites us are the values we share: the relentless pursuit and celebration of excellence, actualizing the full potential of our lives, and impacting the world in a positive way. Capital One provides a fast-paced, dynamic environment where you can excel in your career. At Capital One, diversity, inclusion & belonging are valued at our core, sparking and enabling us to do good for our associates, customers and communities.
About the role
As part of our travel team, you will communicate with clients, suppliers, and fellow team members to deliver best-in-class service to our members. You will select relevant accommodation and transportation options and ensure every detail is checked to provide a smooth and stress-free travel experience while creating memories for our clients that will last a lifetime.
Responsibilities
- Assisting clients in booking travel, ranging from commercial flights to hotels, to vacation homes and car rentals
- Use Global Distribution System (GDS) and other online travel tools to book and communicate with suppliers
- Working with suppliers around the world to ensure our clients are receiving the best rates, perks, and service in the market
Requirements
- Adaptability and multitasking
- ‘Yes first’ mentality
- A passion for travel and traveling
- Strong analytical skills and extremely strong attention to detail
- Experience working with high net worth individuals and clients
- Entrepreneurial, problem-solving attitude
- Excellent, clear and effective verbal and written communication skills
- Experience in a collaborative and transparent environment
- Ability to work in high-pressure environment with tight deadlines
- Flexible working hours - available to work on evenings, weekends and some holidays
Qualifications
Basic Qualifications
- High School Diploma, GED, or Equivalent Certification
- At least 2 years of Luxury Hospitality experience
Preferred Qualifications
- Bachelor's Degree or Military experience
- 1+ years experience at a travel agency
- 1+ years of Global Distribution System (GDS) or other online travel tools experience
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
Schedule
- Shifts can start as early as 7am and may go as late as 10pm
- Expect to work one weekend day per week
Pay
The minimum and maximum full-time annual salaries for this role are listed below, by location. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
- Remote (Regardless of Location): $56,800 - $64,800 for Premium Customer Agent I
- Richmond, VA: $56,800 - $64,800 for Premium Customer Agent I
Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.
Benefits
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
Learn more at the Capital One Careers website.