Travel Sales and Support Agent - REMOTE - US

About the Role

Princess, the world's leading international premium cruise line, is seeking Travel Sales and Support Agents to sell North American products to Travel Advisors and direct guests, while providing service support for incoming calls. This role involves answering questions, updating bookings, driving sales, and meeting monthly KPIs within a fast-paced Contact Center environment. Agents work closely with Sales & Support Coaches and serve as subject matter experts on products, policies, and programs.

Responsibilities

• Take inbound calls from Travel Agents and direct guests interested in booking cruise vacations and servicing existing bookings, using professional sales techniques on every call to make reservations and enhance the guest experience.
• Evaluate callers' needs and respond to questions and requests while maintaining attention to detail and accuracy to provide excellent customer service.
• Consistently deliver on commitments to external and internal customers to drive customer satisfaction while meeting or exceeding all department performance metrics and goals.
• Achieve monthly Key Performance Indicators.
• Adhere to all required company initiatives, department-specific policies (including work schedule) and procedures during daily operations, such as information retention and mandatory training.
• Speak with Travel Advisors in a professional business-to-business perspective, as they are more knowledgeable than direct guests.
• Check and respond to Team chats and e-mails, relaying messages accurately and promptly.
• Attend and actively participate in daily team meetings or relevant sales and support trainings to ensure appropriate techniques are being used and accurate information is communicated.
• Maintain a professional and courteous demeanor at all times.
• Identify customer needs and recommend additional products or services.
• Meet or exceed sales targets and performance metrics.
• Answer customer inquiries regarding products, services, billing, and account information.
• Maintain a thorough understanding of the company's products and services.
• Effectively communicate product features and benefits to customers.
• Ensure customer satisfaction through effective problem-solving and follow-up.
• Document all customer interactions accurately in the company's CRM system.
• Serve as the initial point of contact for customers and actively contribute to sales by promoting products and services, upselling, and cross-selling.

Requirements

• One (1) year experience in sales and customer service.
• Experience in a high-volume call center is preferred.
• Experience in the travel and hospitality industry is preferred.
• Excellent interpersonal and communication skills (verbal and written) to interact with customers, employees, and management.
• Ability to work independently and be self-motivated (working from home).
• Proficiency in computer business applications with working knowledge of computerized reservations systems; ability to troubleshoot issues independently from home.
• Organizational skills and ability to handle multi-tasking and work under pressure to meet deadlines.
• Self-motivated, coachable, and a logical thinker.
• Must be legally authorized to work in the United States (Princess is unable to sponsor or take over sponsorship of employment visas at this time, e.g., H-1B status).
• Remote position available in all US states except: AR, CA, CT, CO, DE, HI, IA, KY, LA, ME, MS, MT, NE, NH, ND, NV, NY, SD, VT, WA, WV, WY.
• For candidates residing within a 45-minute commuting distance of Miramar, FL, only the onsite role is available.
• Residential internet must meet: high-speed cable or fiber optic (no satellite, dial-up, or mobile); minimum 50 Mbps down and 6 Mbps up; no data cap; computer must be hard-wired to modem.

Pay

• Base Hourly Range: $17.00 per hour.
• Bonus opportunity: $250.00 bonus for the first two months upon successful completion of training.
• After training and taking calls: guaranteed $550.00 bonus or actual bonus based on sales—whichever is higher (first month only)—less applicable taxes.
• All positions are full-time.

Schedule

• Work schedules include at least 1 weekend workday per week.
• Work shifts will be between 5:00 AM and 7:10 PM PST.
• Schedules subject to change based on department needs.
• Next class date: October 19th, 2026.
• Paid training: approximately 3 weeks, conducted remotely, Monday–Friday from 8:30 AM–5:15 PM PST.
• Commitment required: no time off during the first 90 days of employment.

Benefits

• Cruise and travel privileges for you and your family.
• Health benefits.
• 401(k) Employee Stock Purchase Plan.
• Training and professional development.
• Tuition and professional certification reimbursement.