Travel Repair Technician (Marine Industry)

For over five decades, Regal Boats has been a beacon of excellence in the boating industry. As a family-owned and operated company since 1969, we take immense pride in our tradition of craftsmanship and quality. With a dedicated team of 600+ skilled members, we innovate and build stunning 20-50-foot boats that embody luxury and performance. Regal Boats is privately owned, allowing us to stay true to our values and focus on nurturing our team, fostering growth, and offering advancement opportunities.

About the role

Regal Boats is seeking a dynamic and results-oriented individual to join our team as a Factory Support Technician. This role involves providing exceptional customer service and after-sales support, with a focus on supporting daily service shop operations. The successful candidate will demonstrate technical expertise, excellent problem-solving skills, and a commitment to delivering the highest level of customer satisfaction.

Responsibilities

• Perform Factory Support operations with high efficiency, quality, and timely completion of repairs and maintenance tasks.
• Collaborate with sales, marketing, and production teams to set up and support boat shows and marketing events, ensuring boats are prepared to meet quality standards.
• Work collaboratively within the team, providing support and assistance to fellow technicians.
• Provide exceptional customer service, addressing inquiries, concerns, and issues with professionalism and a solutions-oriented approach.
• Utilize strong technical knowledge to diagnose and repair boats, offering guidance on complex issues and ensuring high-quality workmanship.
• Uphold safety protocols and industry regulations, ensuring a safe working environment and compliance with standards.
• Support training and development initiatives, staying informed about industry trends, technologies, and product developments.
• Assist with any other duties as assigned.

Requirements

• 3-5 years of experience in the marine industry.
• Open availability and willingness to travel.
• High school diploma or equivalent.
• Proven technical expertise in boat systems, engines, electrical systems, and plumbing.
• Proficient in all aspects of trailering a boat.
• Experience with fiberglass and resin.
• Excellent diagnostic and problem-solving skills.
• Customer-focused with exceptional interpersonal and communication skills.
• Ability to work independently and collaboratively within a team.
• Strong organizational skills and attention to detail.
• Valid driver's license and availability for extensive travel.
• Must possess or be able to obtain a valid passport.
• Conversational English.

Preferred Qualifications

• Experience with gel coat repair.
• Possess or be able to obtain a captain's license (reimbursed by the company).
• Attention to detail and ability to work collaboratively in close proximity to others.
• Understanding and ability to follow verbal and written directions.
• Excellent verbal and written communication skills.
• Good time management skills to schedule and complete work efficiently.
• Proficient with PC using Microsoft Office suite and Google Docs.

Work Environment

Must be able to work in a non-climate-controlled environment where ambient air temperature can exceed outside air temperature, reaching over 100 degrees Fahrenheit at times.

Physical Demands

• Regularly required to bend at the waist and knees and stand for extended periods of time.
• Frequently required to climb into and out of boats using stairs.
• Must frequently be able to lift 50 pounds.
• Work 10-hour days with most of the time being on their feet.
• Work overtime, whether planned or unplanned.