Travel Operations Coordinator / Administrator

Duties and Responsibilities

• Aid travelers with reservations, itinerary changes, authorizations, and troubleshooting within the web-based TMS.
• Support the preparation and submission of expense reports, ensure required documentation, and coordinate resolution of audit exceptions.
• Maintain traveler profiles, permissions, and data integrity within the TMS and integrated reimbursement systems.
• Monitor compliance with travel policies, identify exceptions, and escalate non-adherence as required.
• Collaborate with the Travel Program Manager and support desk to ensure seamless, end-to-end travel and reimbursement support.

Requirements

• Minimum of two (2) years of experience using travel booking tools and/or expense reimbursement systems (e.g., Concur or similar platforms).
• Experience supporting travelers with reservations, expense reporting, and issue resolution.
• Familiarity with government travel policy / Federal Travel Regulations (FTR ) [PS1] compliance and exception management.
• Strong attention to detail and ability to manage multiple tasks in a deadline-driven environment.
• Excellent customer service and communication skills.
• Experience in a corporate or government travel environment preferred.

Preferred Competencies

• Experience with SAP Concur.
• Proficiency in web-based travel management systems and integrated financial platforms.
• Strong problem-solving and troubleshooting abilities.
• Ability to work collaboratively across operational and financial teams.
• Customer-focused approach with a commitment to service excellence.

Minimum Education

Bachelor’s Degree in Computer Science, IT, or related field. Master’s Degree preferred.

Other

U.S. Citizenship is required.

[PS1] recommend this be government travel policy / FTR