Travel Director

Responsibilities

• Lead guests through their daily National Parks explorations while acting as a company representative and brand ambassador.
• Provide narration and commentary throughout the National Parks, giving accurate and relevant information and facts about the parks, history, nature, and wildlife.
• Effectively communicate with guests about the schedule, weather, and activity levels.
• Create daily programs to give to guests to explain what each day entails.
• Create and execute entertainment, such as trivia and games, on board the motorcoach.
• Aid guests with minor medical attention.
• Socialize with guests at every opportunity.
• Communicate with home office frequently, including completing weekly reports, relaying information about early guest departures (if applicable), or changes in schedule/plans.
• Prepare materials for turnaround day.
• Monitor and evaluate performance of vendors, coach companies, and guides and send feedback to home office.

Qualifications

• Bachelor’s Degree in hospitality, tourism, or event management is preferred.
• Previous National Parks Tour Guide experience preferred.
• Significant experience in hospitality, tourism, and/or event management.
• Strong sense of production and presentation.
• Proficiency in Microsoft Office Suite applications.
• Enthusiasm, confidence, and a can-do attitude.
• Excellent time management and attention to detail.
• Transportation Worker Identification Credential (TWIC).

Attributes for Success

• Ability to engage guests throughout each cruise.
• Superior time management.
• Ability to manage and solve problems.
• Sense of urgency in all guest, crew, and home office requests.
• Positive attitude and receptive to continuous performance feedback.

Work Schedule

• 6-8 weeks working / 1-2 weeks off.
• 7 days per week while working.

Compensation and Benefits

• Competitive daily rate.
• Health, dental, vision, and 401(k) with match.
• Covered Expenses: American Cruise Lines provides travel, room and board, uniforms, and training from industry experts.

Essential Functions

• Ships experience forces from wind, waves, and currents, prompting them to exhibit six distinct motions known as ship motions: surge, sway, heave, roll, pitch, and yaw.
• The position requires the ability to live and satisfactorily perform job duties in an environment that is subject to constant motion.
• Ability to work around 12-14 hours per day, and be on call at all times for any guest emergencies.
• Ability to assist in the event of an emergency including: assisting with minor medical issues, identifying and arranging medical assistance in remote areas, and assisting in the event of an on-board emergency by quickly climbing up a ladder, opening, and passing through a 20” diameter hatch.
• Ability to frequently lift up to 20 lbs. and occasionally lift up to 50 lbs.
• Ability to frequently bend, squat and reach.
• Ability to work outside during inclement weather, staying agile, and maintaining balance over wet terrain.
• Ability to work outside with frequent and direct sun and heat exposure.
• Ability to live and work in a constantly moving environment, including changing hotels every 2-3 nights.

Equal Opportunity Employer

• American Cruise Lines is committed to providing equal employment opportunities for all employees and applicants.
• This policy applies to all aspects of employment and employment decisions, including, but not limited to, hiring, selection, job assignment, training, compensation, promotion, discipline, termination, and access to benefits.