Travel Desk Lead

About the Role

Indagare is seeking a Travel Desk Lead to help launch, shape, and scale a new product line within the Bookings Department. This role aims to enrich the Self Planner offering and provide a faster, more turn-key service to members seeking expert travel planning support without the full scope of Custom Planning services. The Travel Desk Lead will partner closely with the Sr. Director of Bookings and the Operations Manager to beta test workflows, pricing strategies, and service models for the Trip Desk, identify ideal customer segments, and determine workflows and operating processes.

With support from the Hotel Reservations Team, this role will regularly interface with members in a sales-oriented, trip-planning capacity to drive itinerary planning forward. It requires extensive familiarity with Indagare destination knowledge, trip-planning style, preferred operators, and standard operating procedures. You will report to the Sr. Director of Bookings.

Responsibilities

• Serve as the primary point of contact for itinerary planning, including hotel reservations, confirming touring, transportation, and concierge requests, and case escalation.
• Collaborate closely with the HRS Team to ensure seamless handoffs between added trip-planning services and live booking support, and provide destination knowledge and sales support when needed.
• Expand your knowledge of the travel industry and destinations via Indagare training.
• Partner with Bookings Leadership to design and refine the Trip Desk offering through beta testing, customer feedback, and KPIs.
• Identify opportunities to improve efficiency, scalability, and turnaround time while maintaining a high-quality member experience.
• Potential to grow and manage a team of Travel Desk Associates, depending on the level hired.
• In collaboration with Indagare's Impact department, support impact initiatives relevant to your department and ensure alignment with these efforts.

This position is currently remote and can be based anywhere in the United States.

Requirements

• Bachelor’s degree.
• 3-5 years of experience as a Travel Agent, Travel Advisor, or in Travel Operations.
• Comfort working in ambiguity and adapting quickly in a fast-paced and evolving environment.
• Entrepreneurial mindset, collaborative, and solution-oriented attitude.
• Proven experience in trip creation and logistical execution.
• Passion for travel planning and a natural ability to deliver excellent customer service in line with our hospitality ethos.
• Strong organizational skills with demonstrated ability to meet key milestones on time and with quality.
• Excellent attention to detail and follow-through.
• Ability to adjust to changing priorities and handle multiple assignments at once in a fast-paced, dynamic environment.

Skills

• Proficient in Microsoft Office (Word, Excel, PowerPoint) and Google Suite (Google Docs, Google Sheets).
• Experience with Slack, Salesforce, and Zoom preferred.