Travel Customer Support Representative

About the role

This full-time, 100% remote position supports the day-to-day customer, administrative, operational, or business workflows for Pearls & Stars Exclusive Travel LLC. The role is open to candidates in the United States.

Responsibilities

• Respond to customer or client questions through approved phone, email, chat, or online systems.
• Document conversations, requests, status changes, and promised follow-up accurately.
• Coordinate with the appropriate internal or external contact when a request needs additional action.
• Close the loop on routine issues so customers know what happened and what comes next.

Requirements

• Professional, patient communication.
• Accurate notes and recordkeeping.
• Ability to manage several open requests and follow-ups.
• Sound judgment about routine resolution versus escalation.
• Comfort applying these skills specifically to travel-related customer support rather than generic administrative tasks.

Training on company-specific processes or systems may be provided where appropriate.

Pay

Base compensation: $42,000–$62,000 per year, depending on experience and qualifications.

Schedule

Full-time, 100% remote within the United States.