Travel Customer Service Representative (CSR)

Job Description

Identify early warning signs of potential issues and problem solve
Conduct customer training to support roll-out of programs and services
Educate customers on utilizing key pharmacy programs and technology
Build relationships with facility administration and staff
Follow all applicable government regulations including HIPAA

Other duties as assigned; Job duties may vary depending on business needs

Single Point of Contact for Customers

Customer Focus
Visits
Medication cart audits
Medication Room Audits
Medication cycle fill checks

Qualifications

• Registered Pharmacy Technician or Med Tech Certificate
• High School Diploma or equivalent
• At least two years of experience in customer-facing positions
• Exceptional interpersonal skills using advanced verbal and written communications
• Strong problem-solving and organization skills
• Experience using Microsoft Word, Excel, PowerPoint, and Outlook
• Must be willing to travel, including overnight
• Access to a personal vehicle is necessary to perform the duties of this position
• Ability to read, write, speak and understand the English language

Physical Demands

• Sit or stand seven (7) to ten (10) hours per day
• Occasionally required to sit; climb or balance; and stoop, kneel, bend, crouch, walk, crawl intermittently
• Necessary to work extended hours as needed
• Lift and/or move up to 50 pounds

Holiday & PTO Policy

• For Full Time Employees
• Medical, Dental, and Vision insurance
• 401 (k) (available for Part Time & Full Time EEs)
• Company Paid Life insurance
• Short-term and Long-term disability insurance
• Tuition reimbursement
• Personal Time Off (PTO)
• Competitive pay with annual performance reviews and merit-based raises
• Career growth potential
• Annual on-site voluntary Flu Vaccines
• Employee referral bonus program