Customer Service Representative (CSR)

Do you enjoy helping people and providing excellent customer service? The City of Marinette is seeking a friendly, organized, and customer-focused Customer Service Representative to join our Water and Wastewater Utilities team. As one of the first points of contact for our residents and businesses, you’ll play an important role in delivering exceptional customer service while supporting the daily operations of our utility office. If you enjoy working with people, staying organized, and being part of a collaborative team, we’d love to hear from you!

Responsibilities

• Provide courteous customer service in person, by telephone and through email.
• Answer customer questions regarding water and wastewater utility services.
• Process utility payments and maintain accurate customer account records.
• Balance daily cash receipts and process deposits.
• Process mail and perform general administrative support duties.
• Assist with utility billing functions and payment arrangements.
• Perform additional duties as assigned.

Schedule

Part-Time (20 hours per week). Monday – Friday 12:00 p.m. – 4:00 p.m.

Pay

Starting Wage: $19.45 per hour. Step Wage increases. Eligible for annual cost-of-living adjustments (COLA), subject to Common Council approval.

Benefits

• Paid holidays
• Vacation leave (available upon hire)
• Sick leave
• Basic life insurance
• Employee assistance program (EAP)

Requirements

• High school diploma or equivalent
• At least three (3) years general office experience involving significant public contact
• A minimum of one (1) year of customer service experience
• Experience handling cash and balancing daily receipts
• Strong computer skills
• Excellent verbal and written communication skills
• Ability to work independently and as part of a team
• Valid driver’s license with an acceptable driving record

Job ID: WAT006. Location: Marinette, WI. Department: Water Utility. Reports To: Business Manager. Opening Date: 7/01/2026. Closing Date: Until Filled.