Travel Customer Service Representative

Shroff Travel is recruiting a Travel Customer Service Representative to work across air tickets, tours, travel products, reservations, customer service, sales support, and travel operations. In this position, you will help travelers resolve booking, itinerary, service, and trip-related questions.

Responsibilities

• Respond to traveler questions through approved phone, email, chat, or service channels.
• Review reservation and itinerary details before providing updates or troubleshooting assistance.
• Resolve routine booking, confirmation, supplier, schedule, or documentation issues within assigned authority across ticketing, tours, and travel sales.
• Coordinate with booking, operations, or supplier teams when a traveler issue requires additional action.
• Document each traveler interaction, action taken, promise, and follow-up requirement.
• Track open traveler cases and provide timely updates until the issue is resolved or transferred.

Requirements

• Strong customer-service, communication, problem-solving, and documentation skills.
• Comfort using travel booking, CRM, itinerary, ticketing, email, and chat systems.
• Ability to remain calm and accurate when travelers need time-sensitive assistance.
• Good attention to dates, names, confirmation details, and service restrictions.
• Reliable follow-through and appropriate escalation judgment.
• A pre-employment background check is required.

Pay

$50,500 - $58,000 per year

Schedule

• Full-time
• 100% Remote — United States