Travel Customer Service Representative
About the role
Renata Travel DMC is seeking a Travel Customer Service Representative to ensure disciplined follow-through on customer resolution for incoming DMC work across Sardinia, Sicily, Corsica, and Italy. This includes tailor-made programs, excursions, transfers, groups, MICE, and coordination with local partners. The role focuses on maintaining accurate, fact-based customer service within incoming DMC operations, ensuring clarity between confirmed details and unresolved questions.
Success Measures
Success is defined by keeping customer resolutions current, assigning ownership for exceptions, and ensuring another authorized teammate can continue the work without reconstructing the history.
Responsibilities
- Resolve routine customer service issues within approved authority.
- Document commitments and next actions for seamless handoffs.
- Escalate complex cases with sufficient context for the next owner.
- Handle assigned customer or client requests efficiently.
- Review available case history before responding to ensure accuracy.
Role Fit
- Use customer communication and status updates confidently.
- Apply issue triage to track exceptions, owners, and deadlines.
- Document decisions clearly so another teammate can follow the reasoning.
- Exercise sound judgment in CRM usage, especially when escalation is required.
Pay
Base salary: $40,000–$60,000 per year.
Schedule
Full-time, 100% remote within the United States.