Travel Customer Service Representative

About the role

Beth's Beautiful Destinations is adding a Travel Customer Service Representative to enhance trust in customer resolution across leisure bookings, resorts, cruises, parks, flights, hotels, groups, weddings, and traveler support. The role prioritizes accuracy and traceable follow-through over superficial speed within leisure booking support.

Quality is measured by resolutions that are accurate enough for others to act on, with unresolved items documented rather than guessed.

Responsibilities

• Review assigned customer or client requests as part of the Travel Customer Service Representative workflow.
• Maintain the workflow by reviewing available case history before responding.
• Track and resolve routine issues within approved authority.
• Document commitments and next actions for clarity and accountability.
• Coordinate and escalate complex cases with sufficient context for the next owner.

Skills

• Use the Knowledge Base and Leisure Booking Support tools confidently.
• Apply effective customer communication while tracking exceptions, owners, and deadlines.
• Document follow-up decisions clearly so teammates can understand the reasoning.
• Demonstrate sound judgment in queue management, especially when escalation is required.

Position Details

Full-time, entry-level role. 100% remote within the United States.

Pay

Base salary: $42,000–$62,000 per year.