Travel Customer Care Specialist

About the role

We are seeking a Travel Customer Care Specialist to assist clients with travel-related support and coordination throughout the planning process. This role is centered around providing responsive service, maintaining organized travel details, and helping create a smooth client experience from beginning to end.

Responsibilities

• Support clients with travel inquiries, reservation details, and itinerary updates
• Coordinate travel arrangements including accommodations, transportation, and activities
• Communicate professionally with clients through email, messaging, and phone support
• Review travel information to ensure accuracy and completeness
• Assist with schedule changes, updates, and general travel support needs
• Maintain organized documentation and client records

Qualifications

• Strong customer service and communication skills
• Ability to stay organized while managing multiple client requests
• Comfortable using online systems and digital communication tools
• Detail-oriented with strong follow-up skills
• Ability to work independently in a remote environment
• Experience in hospitality, customer support, administrative work, or travel services is beneficial

Work Setting

• Remote work environment
• Flexible scheduling based on client service needs

Training & Resources

• Comprehensive onboarding provided
• Continued access to training materials and team support