Customer Care Specialist, Travel Services

About the role

In this role you’ll help customers understand our travel insurance offerings and make confident decisions about their coverage. In the World Service Center, you will take a consultative sales approach, listening to customers’ travel plans and recommending the insurance product that best fits their needs.

Answer incoming calls, delivering top-notch service and providing clear and accurate information on our products and services.

• Use strong listening skills to effectively cater to customers’ specific travel needs.
• Solve problems creatively and think outside the box.
• Document interactions with precision and professionalism.
• Collaborate with leadership and teammates to continuously build skills.
• Maintain knowledge of our insurance products, services and overall benefits.

Requirements

• High School Diploma or equivalent.
• Strong communication skills and customer service experience.
• Ability to multi-task and stay organized.
• A positive attitude and passion for helping others.
• Ability to navigate multiple systems while effectively handling calls.
• Attention to detail and accuracy when documenting information.

Schedule

Ability to work 2nd shift between 12 pm–10 pm Monday–Friday with rotating weekend.

Position includes a shift differential of $3/hour from 5 pm–7 am weeknights and all day on Saturday/Sunday and an additional $3/hour on Saturdays and Sundays between the hours of 7 pm–7 am.

A full background check is required to obtain the state license requirements needed to sell travel insurance in all US states and jurisdictions.

Benefits

• Hybrid work model: 3 days in the office and 2 days working from home.
• Comprehensive paid parental leave scheme.
• Regular annual and personal leave benefits plus volunteer leave.
• Competitive high-deductible health plan and Employee Assistance Program.
• 401(k) program with employer matching.
• Access to health and well-being activities.

About Travel Guard

Travel Guard is a leading travel insurance brand serving millions of leisure and business travelers worldwide. Established in 1982, we offer a comprehensive portfolio of travel insurance solutions and global assistance services. Travel Guard operates service centers across Asia, Europe, and the Americas, ensuring 24/7 support to help travelers navigate unexpected circumstances that may disrupt their plans. Travel Guard became part of Zurich Cover-More in December 2024.