Travel Client Services Specialist

About the Role

Support Europe, Mediterranean, and Caribbean cruises, all-inclusive vacations, honeymoons, family trips, and groups, with a focus on customer resolution. This role specializes in travel client services execution within Europe travel support, ensuring decisions are grounded in current records rather than memory or guesswork.

Responsibilities

• Track, own, and coordinate the Travel Client Services Specialist workflow by handling assigned customer or client requests.
• Review available case history before responding to ensure accurate and informed customer resolution.
• Resolve routine issues within approved authority and document commitments and next actions.
• Maintain workflow by escalating complex cases with sufficient context for the next owner.
• Ensure quality customer resolution that is accurate, documented, and actionable for others.

Qualifications

• Confidently apply Quality Assurance and Client Communication in travel client services execution.
• Manage the Travel Client Services Specialist Workflow without losing track of exceptions, owners, or deadlines.
• Document Customer Support decisions clearly so another teammate can follow the reasoning.
• Use sound judgment, especially when escalation is required instead of assumption.

Pay

Base salary: $42,000–$62,000 per year.

Schedule

Full-time, 100% remote within the United States.