Travel Customer Care Specialist

About the role

PerLuxe Travels is seeking a Travel Customer Care Specialist for hands-on work centered on customer resolution and the day-to-day demands of premium resorts, cruises, Disney trips, family and couples travel, group planning, quotes, and travel-rule research. The role ensures every handoff shows what is complete, what is pending, and who owns the next step, enabling seamless continuation of work by any authorized teammate.

Responsibilities

• Review, maintain, track, own, and coordinate the Travel Customer Care Specialist workflow by documenting commitments, escalating complex cases with context, handling assigned customer requests, reviewing case history before responding, and resolving routine issues within approved authority.
• Ensure customer resolution is current, exceptions have clear owners, and work is traceable for the next teammate.

Skills

• Use Resort and Cruise Support and Knowledge Base confidently in premium travel research.
• Apply multichannel support without losing track of exceptions, owners, or deadlines.
• Document travel rule research decisions clearly for seamless handoffs.
• Exercise sound judgment in case management, especially when escalation is required.

Employment Overview

Full-time, associate-level position. 100% remote within the United States.

Pay

Base salary: $42,000–$62,000 per year.