Travel Customer Care Specialist

About the Role

NEVER ENDING TRAVELS is seeking a Travel Customer Care Specialist to provide disciplined follow-through on customer resolutions for personalized cruises, resorts, Caribbean and Hawaii trips, romantic travel, family vacations, and group travel. The role focuses on specialized execution within resort travel support, ensuring decisions are based on current records.

Responsibilities

• Apply Service Standards and Travel Customer Care Specialist Execution confidently in resort travel support.
• Manage cases without losing track of exceptions, owners, or deadlines.
• Document case decisions clearly for team understanding and follow-through.
• Exercise sound judgment in ticket management, escalating when necessary instead of making assumptions.
• Track, own, coordinate, review, and maintain the Travel Customer Care Specialist workflow, including:
• Handling assigned customer or client requests.
• Reviewing case history before responding.
• Resolving routine issues within approved authority.
• Documenting commitments and next actions.
• Escalating complex cases with sufficient context for the next owner.

Qualifications

The role requires a focus on accurate, secure, traceable, and ready customer resolutions for the next authorized teammate.

Pay

Base salary: $42,000-$62,000 per year.

Schedule

Full-time, 100% remote within the United States.