Travel Customer Care Specialist
About the Role
JAK Travel Agency is seeking a Travel Customer Care Specialist who brings disciplined follow-through to customer resolution across custom cruises, tours, destination celebrations, groups, reservations, and traveler follow-up. This role focuses on specialized execution within group travel operations, with decisions grounded in current records rather than memory or guesswork.
Responsibilities
- Track the Travel Customer Care Specialist workflow by resolving routine issues within approved authority.
- Own the workflow by documenting commitments and next actions for the team.
- Coordinate the workflow by escalating complex cases with sufficient context for the next owner.
- Review assigned customer or client requests as part of the workflow.
- Maintain the workflow by reviewing available case history before responding.
Qualifications
- Use Service Recovery and Travel Customer Care Specialist Execution confidently within group travel operations.
- Apply documentation practices without losing track of exceptions, owners, or deadlines.
- Document customer service decisions clearly so another teammate can follow the reasoning.
- Demonstrate sound judgment in Issue Resolution, especially when escalation is required instead of assumption.
Quality Standards
The practical outcome is dependable customer resolution: clean records, explicit ownership, timely escalation, and fewer downstream fixes. Execution is considered complete only when customer resolution is accurate, secure, traceable, and ready for the next authorized teammate.
Role Details
This is a full-time, associate-level position. The role is 100% remote within the United States.
Pay
Base salary: $42,000–$62,000 per year.