Travel Customer Care Specialist

About the role

Fabventure Travel needs a Travel Customer Care Specialist who can deliver dependable customer resolution across Europe, Mediterranean and Caribbean cruises, all-inclusive vacations, honeymoons, family trips, and groups. The role emphasizes accuracy, traceable follow-through, and specialized execution within Europe travel support over superficial speed.

The expected contribution is dependable customer resolution: clean records, explicit ownership, timely escalation, and fewer downstream fixes, measured through travel customer care specialized execution within Europe travel support.

Qualifications

• Use Ticket Management and Service Standards confidently in travel customer care execution.
• Apply Europe Travel Support without losing track of exceptions, owners, or deadlines.
• Document Case Management decisions clearly so another teammate can follow the reasoning.
• Use sound judgment around Case Documentation, especially when escalation is required instead of assumption.

Responsibilities

• Maintain the Travel Customer Care Specialist workflow by helping the team escalate complex cases with sufficient context for the next owner.
• Track the workflow by handling assigned customer or client requests.
• Own the workflow by reviewing available case history before responding.
• Coordinate the workflow by resolving routine issues within approved authority.
• Review the workflow by documenting commitments and next actions.
• Ensure remote execution leaves customer resolution accurate, secure, traceable, and ready for the next authorized teammate.

Employment Overview

Full-time, associate-level position. 100% remote within the United States.

Pay

Base salary: $42,000–$62,000 per year.