Travel Customer Care Specialist

About the role

Support leisure bookings, resorts, cruises, parks, flights, hotels, groups, weddings, and traveler support, with particular attention to customer resolution. This role focuses on travel customer care specialized execution within leisure booking support, ensuring owners, evidence, and next actions are clearly documented and visible.

Responsibilities

• Track the workflow by helping the team resolve routine issues within approved authority.
• Own the workflow by documenting commitments and next actions.
• Coordinate the workflow by escalating complex cases with sufficient context for the next owner.
• Review assigned customer or client requests as part of the workflow.
• Maintain the workflow by reviewing available case history before responding.

Success is measured by ensuring customer resolution is current, exceptions have owners, and another authorized teammate can continue the work without reconstructing the history.

Qualifications

• Use documentation and customer service confidently in travel customer care execution.
• Apply vacation client service without losing track of exceptions, owners, or deadlines.
• Document service standards decisions clearly so another teammate can follow the reasoning.
• Use sound judgment in complaint handling, especially when escalation is required instead of assumption.

Pay

Base salary: $42,000–$62,000 per year.

Schedule

Full-time, 100% remote within the United States.