Travel Consultant III – Emergency Service Center

About the role

Join our U.S. Military and Government team specializing in seamless travel management services to our federal clients. Provide outstanding customer service to defense & government travelers before, during, and after their business trips.

Responsibilities

• Advise and arrange travel for corporate business customers (both individuals and groups)
• Conduct analysis and research on travel options, and proactively anticipate traveler needs to sell additional services
• Arrange and book domestic and international business travel, in a variety of complexity, for air, road, rail, and accommodations
• Global Distribution Systems (GDS) Sabre
• Ensure compliance with customers’ agreed travel policy, service provider policies, and regulatory requirements
• Use positive telephone service techniques and act on special customer requests
• Collaborate with your team to coach, mentor, and provide constructive feedback to improve service levels

Requirements

• Passion for excellence in client service, including proactive anticipation of needs
• Native GDS expertise (Sabre)
• 5+ Years of experience as Travel consultant
• Professional communication (written and verbal)
• Attention to detail
• Act with integrity and look after personal traveler information
• Possess a strong understanding of the travel industry (background in business travel, leisure travel, or airline reservation)
• Resolving customer issues quickly and independently / with supplier
• Teamwork and openness to feedback

Qualifications

• Because this role supports a United States Federal Government client, the successful candidate must be a U.S. Citizen; authorization to work in the United States alone is not sufficient.
• Employment is contingent upon the ability to meet government eligibility requirements, including the successful completion of both company and government background investigations, which may include a review of criminal history and credit records.

Benefits

For information about our comprehensive US benefits programs and eligibility, please review our Benefits-at-a-Glance document.

Pay

$56K - 60K Annually

Schedule

Not specified