Travel Consultant II– Emergency Service Center

About the role

Join our U.S. Military and Government team specializing in seamless travel management services to our federal clients. Provide outstanding customer service to Defense & Government travelers before, during, and after their business trips.

Responsibilities

• Arrange and book domestic and international business travel, in a variety of complexity, for air, road, rail, and accommodations for corporate business customers (both individuals and groups)
• Ensure reservations are built according to client standards and preferences
• Act as a trusted advisor by offering informed and insightful recommendations that provide the best traveler experience
• Handle a wide range of bookings from simple ones to complex bookings with potentially non-standard and multi-destinations, ticket exchanges, and complex fares
• Make changes or solve any issues that might occur during or before the travel assignments including both routine and non-routine work
• Conduct analysis and research on travel options, and pro-actively anticipate traveler needs to sell additional services
• Use positive telephone service techniques and act on special customer requests
• Global Distribution Systems (GDS) Sabre usage

Requirements

• 3 or more years' experience working as a Travel Consultant
• Experience in GDS (Sabre) across both local and global markets
• U.S. citizenship required due to Federal Government contract

Qualifications

• A genuine passion for high-quality customer service — we care about our customers and it's important to us that you do
• Good verbal and written communication skills
• Strong teamwork skills
• A positive, “can do” attitude
• Willingness to learn and grow!

Benefits

• The ESC is a 24/7 service account, whose position requires availability for different schedules

Pay

The US national base salary range for this position is from $46,000 - $52,000.

Schedule

The role is available for different schedules.