Travel Consultant II Miami FL

About the role

Join our U.S. Military and Government team specializing in seamless travel management services to our federal clients. Provide outstanding customer service to defense & government travelers before, during, and after their business trips.

Responsibilities

• Create domestic and international travel arrangements for clients to include air, hotel, rail, and ground transportation.
• Ensure reservations are built according to client standards and preferences.
• Act as a trusted advisor by offering informed and insightful recommendations that provide the best travel experience.
• Handle a wide range of bookings from simple ones to complex bookings with potentially non-standard and multi-destinations, ticket exchanges, and complex fares.
• Make changes or solve any issues that might occur during or before the travel assignments including both routine and non-routine work.

Requirements

• 3 or more years' experience working as a Travel Consultant (or 5 years in another customer service industry).
• Advanced knowledge of GDS (Sabre).
• U.S. citizenship required due to Federal Government contract.

Qualifications

• A genuine passion for high-quality customer service — we care about our customers and it’s important to us that you do too.
• Good verbal and written communication skills.
• Strong teamwork skills.
• A positive, “can do” attitude.
• Willingness to learn and grow!

Skills

• Military experience/certifications accepted as a substitute for some requirements.

Benefits

• Comprehensive US benefits programs and eligibility.

Pay

$46,000 - $52,000

Schedule

Not specified