Travel Consultant II Chicago IL

About the role

Join our U.S. Military and Government team specializing in seamless travel management services to our federal clients. Provide outstanding customer service to defense & government travelers before, during, and after their business trips.

Responsibilities

• Create domestic and international travel arrangements for clients to include air, hotel, rail, and ground transportation.
• Ensure reservations are built according to client standards and preferences.
• Act as a trusted advisor by offering informed and insightful recommendations that provide the best travel experience.
• Handle a wide range of bookings from simple ones to complex bookings with potentially non-standard and multi-destinations, ticket exchanges, and complex fares.
• Make changes or solve any issues that might occur during or before the travel assignments including both routine and non-routine work.

Requirements

• 3 or more years' experience working as a Travel Consultant (or 5 years in another customer service industry).
• Advanced knowledge of GDS (Sabre).
• U.S. citizenship required due to Federal Government contract.

Qualifications

• A genuine passion for high-quality customer service — we care about our customers and it's important to us that you do too.
• Good verbal and written communication skills.
• Strong teamwork skills.
• A positive, "can do" attitude.
• Willingness to learn and grow!

Skills

• Military experience/certifications as a substitute for some requirements.

Benefits

• Salary: $46,000 to $52,000 per year.
• Location: Chicago IL.

Pay

• $46,000 to $52,000 per year.

Schedule

• Not specified.

Benefits

• Comprehensive US benefits programs and eligibility.
• Flexible benefits tailored to each country.
• Health and welfare insurance plans.
• Retirement programs.
• Parental leave.
• Adoption assistance.
• Wellbeing resources.

Location

• Illinois, United States.

Company Information

• CWT Defense & Government within CWT, a member of the American Express Global Business Travel family of companies.

Additional Resources

• For information about our comprehensive US benefits programs and eligibility, please review our Benefits-at-a-Glance document.

Equal Opportunity Employer

• We accept Military experience/certifications as a substitute for some requirements.
• Because this role supports a United States Federal Government client, the successful candidate must be a U.S. Citizen; authorization to work in the United States alone is not sufficient.
• Employment is contingent upon the ability to meet government eligibility requirements, including the successful completion of both company and government background investigations, which may include a review of criminal history and credit records.