Travel Consultant II– Chat

About the role

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. In this role, you’ll join our U.S. Military and Government team, specializing in seamless travel management services to our federal clients. As a Chat Travel Consultant, you will provide outstanding customer service to Defense & Government travelers before, during, and after their business trips.

Responsibilities

• Consult with travelers via Chat to recommend tailored resolutions to immediately meet their needs
• Troubleshoot any customer travel issues via chat
• Assist travelers by expertly booking and changing domestic and international flights, cars, and hotels
• Multi-task by conducting multiple customer conversations simultaneously
• Operate in a multi-account, fast-paced environment

Requirements

• 3 or more years' experience working as a Travel Consultant
• Experience in GDS (Sabre) across both local and global markets
• U.S. citizenship required due to Federal Government contract
• A genuine passion for high-quality customer service
• Good verbal and written communication skills
• Strong teamwork skills
• A positive, “can do” attitude
• Willingness to learn and grow
• Flexibility to work a shifting schedule operating 24/7, including evenings, overnights, weekends, and holidays

Preferred Qualifications

• A flair for recognizing customer mood and tone through written communication and delivering extraordinary customer care
• Ability to fluently speak and write in English
• Strong computer skills for navigating multiple tools while communicating with customers
• Resilience and composure to remain positive under pressure and manage workload efficiently
• Problem-solving skills to effectively evaluate issues and offer creative solutions for first-contact resolution
• An eye for detail and accuracy
• Strong time-management, prioritization, and multi-tasking skills to handle several customer inquiries simultaneously
• High level of integrity to work with customer information and meet compliance requirements

Pay

The US national base salary range for this position is $39,200.00 - $72,800.00 annually. The actual base salary will be based on factors including the scope and complexity of the role and the successful candidate’s relevant experience, skills, knowledge, and work location.

Benefits

• Flexible benefits tailored to each country, including health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources
• Travel perks: weekly deals from major travel providers on flights, hotels, cruises, and car rentals
• Access to over 20,000 courses on the learning platform, leadership courses, and internal job openings
• Global INclusion Groups centered around common identities or initiatives to discuss challenges, achievements, and drive company awareness and action