Travel Consultant

About the role

A love of travel attracts many people to the field, but to succeed a Travel Consultant must be passionate about travel and the endless opportunities it brings to bridge history, cultures and cuisine. Successful Travel Consultants must have a strong sales drive, organizational skills with an eye for detail, ability to multi-task in a fast-paced environment, demonstrated proficiency in navigating computers and various programs; must possess good written and oral communication skills and the ability and interest to be in a continuous learning curve.

Responsibilities

• Sells international and domestic travel packages including cruises, land packages, travel itineraries, air, car, and hotel
• Shares knowledge and expertise from personal experiences and/or education study trips
• Develops long-standing relationships with members and builds referral and repeat business
• Makes appropriate recommendations to ensure the trip experience is more than expected and tailored to the member's expectations
• Cross-sells relevant products to enhance the trip experience, such as AAA Member Rewards Credit Card, and identify theft referrals

Qualifications

• A high school diploma is required
• Must be able to pass a comprehensive criminal background check and thorough urine sample drug screening
• Preferred candidates have at least 2 years of successful retail sales or banking experience or a leisure travel agency background within a goal-orientated environment
• Travel is not just a hobby or a wish, it’s your passion
• Must be available to work most Saturdays and some evenings to support goal achievement
• Must successfully complete a Travel Consultant Trainee program, which requires some travel for training
• Driven by sales and exceeding goals
• Computer savvy with the ability to navigate between multiple systems and web browsers, Microsoft Office, and can type at least 30 WPM
• Strong and very comfortable relationship with paperwork, and very organized

Benefits

• Health coverage for medical, dental, vision
• 401(k) saving plans with company match and pension
• Tuition assistance
• Floating holidays and PTO for community volunteer programs
• Paid parental leave
• Wellness programs
• Employee discounts (membership, insurance, travel, entertainment, services and more!)
• Extensive training through The Auto Club University
• Regular recognition through various company programs and incentives for trips, cash and prizes
• Company sponsored IATAN cards, providing exclusive travel consultant discounts
• Personal travel opportunities at discounted pricing
• Corporate benefits for insurance products
• Paid educational study trips available for career development
• Quarterly incentives/bonuses for achieving established production tiers