Travel Client Services Specialist

About the role

The Travel Client Services Specialist at Ventura Travel improves customer resolution while supporting specialized international travel brands, responsible travel products, destination partners, and tour operations. This role focuses on travel client services specialized execution within responsible travel operations, ensuring visibility of owners, evidence, and next actions.

Responsibilities

• Coordinate the Travel Client Services Specialist workflow by helping the team escalate complex cases with sufficient context for the next owner.
• Review and handle assigned customer or client requests as part of the workflow.
• Maintain the workflow by ensuring the team reviews available case history before responding.
• Track and resolve routine issues within approved authority.
• Document commitments and next actions to ensure clarity and continuity.

Skills

• Use Destination Partner Coordination and Travel Client Services Specialized Execution confidently.
• Apply Queue Management to track exceptions, owners, and deadlines without loss.
• Document Knowledge Base decisions clearly so teammates can follow the reasoning.
• Use sound judgment in Multichannel Support, especially when escalation is required.

Expected Contribution

The role is successful when customer resolution becomes more reliable and repeated failure points are identified before they impact customers, partners, or teammates. This is measured through effective travel client services specialized execution within responsible travel operations.

Pay

Base salary: $42,000–$62,000 per year.

Schedule

Full-time, 100% remote within the United States.