Travel Client Services Specialist

About the role

Support personalized vacation planning across cruises, honeymoons, groups, all-inclusive stays, and theme-park travel, with particular attention to customer resolution. The role focuses on travel client services specialized execution within vacation planning support, ensuring confirmed facts are separated from assumptions and unresolved questions.

Responsibilities

• Escalate complex cases with sufficient context for the next owner as part of the Travel Client Services Specialist workflow.
• Handle assigned customer or client requests within the Travel Client Services Specialist workflow.
• Review available case history before responding to ensure accurate and informed support.
• Resolve routine issues within approved authority.
• Maintain clear documentation of commitments and next actions for seamless handoffs.

Skills

• Confidently use knowledge bases and multichannel support tools in travel client services.
• Apply expertise in theme park travel operations while managing exceptions, owners, and deadlines.
• Document follow-up decisions clearly to ensure transparency and continuity.
• Demonstrate sound judgment in queue management, especially when escalation is required.

How success is measured

Success is reflected in fewer avoidable corrections, timely follow-through, and well-documented records that make the next action obvious. Performance is measured through effective travel client services specialized execution within vacation planning support.

Position Details

Full-time, associate-level role. 100% remote within the United States.

Pay

Base salary: $42,000–$62,000 per year.