Travel Client Services Specialist

About the Role

Billingsley Travel Agency is seeking a Travel Client Services Specialist for hands-on work centered on customer resolution and the day-to-day demands of family and group leisure travel, cruises, all-inclusive trips, theme parks, sports travel, weddings, and honeymoons. The position applies travel client services specialized execution within family travel operations to live work, making accuracy and traceable follow-through more important than superficial speed.

Success Profile

• Use Theme Park Travel Support and Issue Resolution confidently when carrying out travel client services specialized execution within family travel operations.
• Apply Service Recovery without losing track of exceptions, owners, or deadlines tied to travel client services specialized execution within family travel operations.
• Document Customer Experience decisions clearly enough that another teammate can follow the reasoning behind travel client services specialized execution within family travel operations.
• Use sound judgment around Quality Assurance, especially when travel client services specialized execution within family travel operations requires escalation instead of assumption.

Responsibilities

• Review the Travel Client Services Specialist workflow by helping the team document commitments and next actions.
• Maintain the Travel Client Services Specialist workflow by helping the team escalate complex cases with enough context for the next owner.
• Track the Travel Client Services Specialist workflow by helping the team handle assigned customer or client requests.
• Own the Travel Client Services Specialist workflow by helping the team review available case history before responding.
• Coordinate the Travel Client Services Specialist workflow by helping the team resolve routine issues within approved authority.

Quality Standard

The practical outcome is dependable customer resolution: clean records, explicit ownership, timely escalation, and fewer downstream fixes.

Pay

Base salary: $42,000-$62,000 per year.

Schedule

Full-time, 100% remote within the United States.