Travel Back Office Coordinator

Qualifications

• Minimum of 5 years of active back-office administrative experience in a travel agency or corporate travel department.
• Demonstrated ability to quickly learn and navigate a variety of specialized UCLA applications (e.g., Bruin Buy) and third-party vendor platforms (e.g., Trams, Grasp, Hotel Direct Bill App).
• General knowledge of airline operations, ticketing procedures, and complex fare rules.
• Knowledge in GDS (Travelport, Sabre, Amadeus) data entry requirements sufficient to interface with back-office accounting systems and search information.
• Strong proficiency in Excel is required for data validation, data manipulation, and financial reconciliation.
• Demonstrates sound judgment by actively seeking the counsel of her supervisor when resolving high-level financial discrepancies or complex compliance issues.
• Highly self-motivated, sharp eye for detail, and exceptionally adaptable under pressure.
• General knowledge of business communications and writing skills sufficient to draft correspondence, conveying information clearly and concisely.
• Excellent written and verbal customer service skills to interact effectively with a diverse clientele.
• Ability to defuse situations with dissatisfied customers; ability to explain and educate individuals regarding travel industry practices and policies.
• Experience working in a fast-paced corporate agency setting.
• Ability to work accurately with numbers, a heavy volume of documents, and a great amount of detail.
• Ability to work as part of and contribute to a team, acting as a strong team player with a collaborative mindset.
• Knowledge of University accounting procedures and automated PAC system sufficient to verify accuracy of transactions and answer general customer inquiries.

Special Instructions to Applicants

Cover letter is required for consideration. This role is currently a hybrid position, with onsite attendance required based on business, operational, and training needs. The work arrangement may be modified in the future to support departmental or organizational needs.