Travel Agent - Amadeus Specialist

Responsibilities

• Handle and support Travel Operations tasks (Flights changes, Cancellations request, Refunds process).
• Manage, escalate and follow-up of GDS issues and cases.
• Working directly with our land suppliers for a pre & post-bookings requested.
• Dealing with negotiated rates and advanced refunds in GDS.
• Handling ARC PED procedures, including review, ownership of ticketing/reporting errors, and accurate close of the sales period.
• Support customers in destination with emergency issues using different contact channels.
• Occasional administrative office support tasks, including assistance with office correspondence, cheque processing and day-to-day operational coordination when required.

Requirements

• Fluent communication in English (additional language like French/Spanish are considered).
• Strong knowledge of Amadeus / GDS.
• Proven experience dealing with negotiate fares and commissions in GDS.
• Arc certified.
• Ability to plan, multi-task and manage time effectively.
• Residency in Houston or its surroundings is a must.

Preferred Qualifications

• A minimum of 2 years experience in Customer support in the Travel industry, preferably including flights.
• Proven record in fast-growing environments.
• Strong communication and customer-focused skills.
• Adaptability, problem-solving and fast-learning attitude.

Benefits

• Competitive compensation package in line with job responsibilities and experience.
• Travel packages at reduced prices!