Travel Advisor, Entertainment

Provide travel services for a leading entertainment client, including arranging domestic and international air, ground transportation, hotel, and any other travel services as requested. Utilize exceptional communication skills and teamwork to deliver best-in-class service, achieve high customer satisfaction, and develop strong collaborative relationships with clients and vendors. A love of music is a plus.

Schedule

10am - 7pm PT / 8am - 5pm CST

Responsibilities

• Support a high-volume, fast-paced music client for Artist Travel.
• Create and change bookings for Artists Travel and employee travel in the music industry.
• Set up direct billing with hotels, cars, and car services specific to the unique needs and last-minute demands of Entertainment/Media clients with attention to detail.
• Communicate with customers verbally and in writing to determine destination, mode of transportation, travel dates, financial considerations, and required accommodations.
• Arrange all travel-related services, including but not limited to: air, rail, car, car service, hotel, seat assignments, and any other accommodations requested by the client.
• Understand international travel, including fares and pricing, available resources, and travel documentation requirements (35-49% of air bookings should be international).
• Be consultative with customers, adhering to the organization’s Tiered Travel Policy guidelines common with Entertainment/Media clients.
• Compute the cost of travel-related services using the GDS (Global Distribution System) or other booking tools.
• Assist customers with travel changes, special requests, and problem-solving as needed.
• Perform quality control on each reservation before queuing to the relevant ticketing/quality control queue.
• Quickly assess information, anticipate issues and outcomes, and make effective decisions; escalate to leadership for guidance when necessary.
• Review incoming correspondence and materials; prioritize, summarize, and respond in a timely manner.
• Maintain all reservations in a completed state regardless of whether authorization to ticket has been received.
• Monitor assigned queues and tasks throughout the workday to ensure reservations and tasks are accurate and complete; ensure all tasks within the team are completed or reassigned by end of shift.
• Work independently and with the leadership team to resolve customer service issues.
• Create and update passenger profiles to properly service each traveler.
• Collect payment from customers for travel services according to the Client’s Travel Policy and CTM Policy and Procedures.
• Read daily briefings and industry announcements to stay informed about industry developments.
• Participate in training opportunities to maintain and expand travel knowledge and customer service skills.
• Maintain a comprehensive working knowledge of GDS and other products used for the specific account (e.g., CTM Advisor, Online Booking Tool, Quality, Banx).
• Maintain productivity goals as set by leadership.
• Ensure strong intra-departmental communication, display positive team spirit, and provide exemplary customer service.
• Develop supportive relationships with clients and demonstrate superior customer service.
• Maintain good attendance record.
• Perform other duties as assigned.
• Domestic and potential global travel is a requirement for this position (accommodations may be considered under the Americans with Disabilities Act with a bona fide reason).

Leadership Responsibilities

• This role does not have direct reports but may perform supervisory responsibilities in mentoring new or less experienced Travel Advisors.

Requirements

• Embrace CTM’s core values of Connect, Evolve, and Deliver.
• Professional, collaborative, and supportive interaction with employees, clients, suppliers, and vendors.
• Ability to work independently as well as part of a team.
• Appropriate and professional written and verbal communication.
• Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests.
• Creative and analytical thinking with strong problem-solving and consultative skills.
• Demonstrates calm under pressure, is a proactive contributor, and eager to learn.
• Proficiency in Microsoft Office Suite.
• Ability to do basic math.
• Ability to read and interpret information.
• Attention to detail.
• Regular and reliable attendance.

Qualifications

• High School Diploma or equivalent (required).
• Post-Secondary Education in Travel and Tourism (preferred).
• For external applicants, at least 4 years of travel counselor experience (required).
• Entertainment Travel Experience (required).
• Sabre GDS experience (required).

Skills

• Experience handling clients in the Entertainment/Media industry.
• Think outside the box and have a “do whatever it takes” attitude.
• Ability to secure the best rates utilizing preferred client agreements.
• Own the end-to-end booking process from researching, quoting, booking, gaining approvals, to invoicing in a timely manner.
• Strong interpersonal skills and capability to work effectively with all levels.
• Demonstrates professionalism and skills to maintain a positive image.
• High level of accuracy and attention to detail.
• Ability to keep confidential any information, observations, or viewpoints regarding business matters.
• High degree of motivation with a driving sense of responsibility, accountability, and responsiveness.
• Working knowledge of technology and PC literacy.
• Proficient in Sabre GDS.
• Strong ability to prioritize and multi-task.
• Geography knowledge.
• Ability to read and interpret documents.
• Strong communication and customer service skills.
• Ability to add, subtract, multiply, and divide in all units of measure using whole numbers, common fractions, and decimals.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to deal with problems involving several concrete variables in standard situations.

Benefits

• Company-paid basic life & AD&D insurance.
• Company-paid short-term disability.
• Voluntary long-term disability insurance.
• Robust wellness program with incentives to save money on medical insurance premiums.
• Supplemental life, accident, cancer, critical illness, identity theft protection, and legal coverage.
• Three medical plan offerings: High Deductible Health Plan, HMO plan (available in select states), and a Co-Pay medical plan.
• Health Savings Account (HSA) with company core contribution and match per pay period if enrolled in the HDHP medical plan.
• Flexible Spending Accounts.
• Dependent Care Savings Account.
• Dental Insurance Plan.
• Vision Insurance Plan.
• 9 company-paid holidays, including the day after Thanksgiving.
• Generous paid time off programs for vacation and sick days.
• Employee Assistance Plan with access to Talk Space Therapy.
• Family Medical Leave.
• Paid Parental Leave (4 weeks).
• Maternity benefits utilizing company-paid short-term disability plus Parental Leave (4 weeks).
• Bereavement Leave.
• 401(k) Retirement Plan with a generous match per pay period.
• Student Loan Payment Match.

Pay

Pay Range: USD $40,000.00 - USD $65,000.00 per year. Compensation is determined based on responsibilities, requirements, relevant skills, experience, qualifications, internal equity, market data, and business needs.