Jobs · Customer Service

Travel Advisor

Travbest Travel & Tours Co · United States · 2 mo ago
RemoteRemoteCustomer Service$42k–$65k/yrFull-time

About the Role

The Travel Advisor role operates within a Philippine travel agency and tour operator, specializing in domestic and international travel packages, group tours, corporate and incentive travel, ticketing, hotel bookings, transfers, and visa assistance. The role's distinct contribution is providing travel-focused advisory services, ensuring accurate and efficient travel planning and service delivery. Applicants should be aware that screening is separate from customer payment and visa-service operations, and visa outcomes cannot be guaranteed.

Responsibilities

  • Reconcile travel-focused advisory services with supplier coordination, ensuring clear documentation of source, owner, status, and next action.
  • Coordinate role documentation with status tracking, maintaining visibility on all tasks and their progress.
  • Review reservation systems and manage deadlines, ensuring timely and accurate bookings.
  • Document processes and generate reports, maintaining a clear audit trail of all actions and decisions.
  • Maintain quality control and manage workflows, ensuring all tasks are completed accurately and on time.

Qualifications

  • Confidently apply Travbest Workflow Context and Travel Planning in the context of a Philippine travel agency and tour operator.
  • Ensure data accuracy while managing evidence and deadlines.
  • Document process compliance and escalate issues with clear reasoning.
  • Exercise judgment in follow-up, particularly when relying on external confirmations.

Pay

Base salary: $42,000-$65,000 per year.

Position Details

Full-time, associate level, 100% remote within the United States. Remote completion of tasks is achieved when cross-functional coordination, travel-focused advisory, and data accuracy ensure work is secure, traceable, and ready for the next authorized teammate.

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