Travel Accounts Specialist

About the role

The Travel Accounts Specialist at JAK Travel Agency improves workflow control while supporting custom cruises, tours, destination celebrations, groups, reservations, and traveler follow-through. The role focuses on specialized execution within group travel operations, ensuring decisions are grounded in current records rather than memory or guesswork.

Responsibilities

• Coordinate the workflow by helping the team track unresolved exceptions through closure.
• Review and document process issues that repeatedly slow execution.
• Maintain recurring work organized by owner and status.
• Track incoming requests for completeness.
• Route work to the correct next step within group travel operations.

Quality is measured by accurate workflow control and documented unresolved items, ensuring others can act on the information.

Role Fit

• Use Workflow Analysis and Destination Celebration Planning confidently in group travel operations.
• Apply Status Tracking without losing track of exceptions, owners, or deadlines.
• Document decisions clearly so teammates can follow the reasoning.
• Exercise sound judgment in Cruise and Tour Support, escalating when necessary instead of making assumptions.

Pay

Base salary: $45,000–$65,000 per year.

Schedule

Full-time, 100% remote within the United States.