Travel Accounts Specialist

About the role

A Travel Accounts Specialist at Billingsley Travel Agency will work directly on workflow control in support of family and group leisure travel, cruises, all-inclusive trips, theme parks, sports travel, weddings, and honeymoons. The position applies travel accounts specialized execution within family travel operations, prioritizing accuracy and traceable follow-through.

Responsibilities

• Maintain the Travel Accounts Specialist workflow by helping the team track unresolved exceptions through closure.
• Document process issues that repeatedly slow execution to improve workflow efficiency.
• Keep recurring work organized by owner and status to ensure clarity and accountability.
• Check incoming requests for completeness to prevent delays or errors.
• Route work to the correct next step to maintain smooth operations.

The role is working well when workflow control becomes more reliable and repeated failure points are surfaced before they affect customers, partners, or teammates.

Skills

• Use scheduling and quality control confidently in travel accounts specialized execution.
• Apply deadline management without losing track of exceptions, owners, or deadlines.
• Document decisions clearly so another teammate can follow the reasoning.
• Use sound judgment around process documentation, especially when escalation is required instead of assumption.

Pay

Base salary: $45,000–$65,000 per year.

Schedule

Full-time, 100% remote within the United States.