Transportation Supervisor

Gold Star Foods is the leading food distributor to K-12 schools in the United States. We are a company devoted to providing our customers with incredible customer service. We know that it is our employees who make the difference! Join our team and find out what it is like to work somewhere where you enjoy getting up for work every day.

About the role

The Transportation Supervisor is responsible for supervising delivery activity and dispatching of personnel, equipment, and services in a professional, safe, and efficient manner, achieving the highest levels of driver safety and productivity, equipment utilization, and customer service, while in accordance with all policies, laws, and regulations.

Responsibilities

• Supervise, train, and retain an adequate pool of professional drivers ensuring compliance with all safety and Hours-of-Service rules.
• Continuously review and analyze all routes, making recommendations to the Transportation Manager for all changes that will achieve reduced delivery miles/hours and result in increased equipment utilization and lower per-mile costs.
• Assist in conducting evaluations and appraise performance, ensuring all drivers are providing excellent customer care, working and driving safely, conducting timely, proper, and required equipment inspections, and properly and accurately completing all delivery documentation.
• Dispatch, direct, plan, and coordinate daily operational activities of the department, ensuring proper, best utilization of rolling-stock, workforce, and equipment, and that all routes depart on time. May be required to cover routes when needed.
• Help develop all drivers providing “The Delivery Experience” with adequate product knowledge and customer etiquette.
• Maintain safety and sanitation standards for all vehicles daily by ensuring that there is a complete checklist and that all Drivers perform the DVIR checklist in its entirety.
• Actively participate in drivers’ meetings, at least quarterly, helping to relay all necessary information to and from drivers.
• Monitor safety compliance to ensure health and safety of drivers and compliance with company and all governing and government agencies’ regulations.
• Comply with all safety procedures and policies, maintaining a safe environment for all department functions as measured through safety record, accident-free days, lost time days, and total dollars spent.
• Work with Transportation Manager to monitor drivers’ productivity goals and performance. Coach drivers whose performance level falls below expectations.
• Responsible for working with Transportation Manager and Human Resources in handling all team member issues/challenges, including coaching, feedback, and disciplinary actions, using detailed oral and written communications.

Requirements

• DOT knowledge required.
• Must be at least 21 years of age.
• Ability to communicate and negotiate ideas, problems, or conflicts to a satisfactory resolution/implementation.
• Ability to work independently.
• Skills in supervision, planning, coordination, and human relations.
• Personal computer experience, including Microsoft Office Products.
• Minimum 3 years transportation experience in foodservice.
• Leadership: a demonstrated ability to lead people and get results through others.
• Ability to organize and manage multiple priorities.
• Problem analysis and problem resolution at both a strategic and functional level.
• Team training and development, including positive role modeling, coaching, and mentoring.
• Strong customer orientation.
• Excellent interpersonal and communication skills including presentation skills.
• Strong drive for results, strategic agility, and perseverance.
• Valid CDL Class A driver’s license required.
• Must be able to understand all policies, procedures, instructions, rules, and regulations (including all safety training and safety information) associated with this position which is written in English. Must be able to appropriately respond to these and, where needed, provide reports, presentations, information, or communications in English.

Skills

• Demonstrate ability to multi-task and adjust to sudden changes in customer demands and operational goals.
• Proficient in Microsoft Office Suite.
• Exceptional customer relations.
• Clear understanding of DOT regulations.
• Bilingual in Spanish a plus but not required.

Qualifications

• 4-year degree or equivalent supervisory experience preferred.
• Road Net experience a plus.
• Valid CDL-A.

Working Conditions and Physical Demands

Professional office environment. Primary office environment is ambient room temperatures, lighting and traditional office equipment as found in a typical office environment. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential duties of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Individuals may need to sit or stand as needed. May require walking primarily on a level surface for periods throughout the day.
• Reaching above shoulder heights, below the waist, or lifting as required to file documents or store materials throughout the workday. Proper lifting techniques are required.
• Must be able to lift/move 100 lbs.
• Must be able to use a two-wheeler hand truck, operate an electric pallet jack, must use hands and fingers, drive, handle and feel.
• Must be able to bend, stoop, turn/twist body, reach, squat, walk, kneel, crouch, and stand.
• Vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.