Transportation Supervisor

Position Information The primary responsibility of this position is to supervise and monitor the performance of daily operations within a transportation unit. This encompasses tasks assigned by the relevant department, the supervision of drivers, management of vehicles, and coordination of routes to ensure safe, efficient, and effective service delivery. This role necessitates a working knowledge of public transportation systems and mobility services for client populations. Essential Functions Supervises, directs, and evaluates assigned staff; addresses concerns and resolves problems; oversees work assignments and operational tasks; conducts employee performance evaluations; handles coaching, discipline, and training. Organizes, prioritizes, and assigns work to meet service goals; develops and manages employee or vendor schedules to ensure adequate coverage; monitors progress and inspects work quality; provides technical guidance on complex issues; ensures necessary resources are available to complete assignments. Ensures vehicles are safe, properly maintained, and meet regulatory standards; maintains up-to-date records on fleet inventory, maintenance, and repairs; trains staff on vehicle use, safety procedures, and operational policies; collaborates with vehicle support personnel as needed. Responds to inquiries from clients and the public; provides information about available services and resources; assists with program enrollment and service-related issues; investigates and resolves customer concerns in a timely manner. Maintains working knowledge of transportation-related software platforms, including vehicle tracking systems (AVL), field service applications, and database systems; provides end-user support to staff; stays informed on emerging technologies and best practices in transportation operations. Tracks and reports on operational activities; assists in the development and revision of standard operating procedures; ensures compliance with safety, performance, and quality standards. Performs other duties as assigned to support department goals and ensure operational continuity. Under the direction of the Transit Operation Division Manager, tracks and ensures the contractual requirements of third-party service providers responsible for fixed route, paratransit, and microtransit operations; ensures vendors meet performance expectations, as preestablished contractual requirements and metrics; coordinates closely with third-party operations staff, and county transit operation staff to implement service improvements and resolve vendor-related issues, as related to customer service, asset management, etc. Minimum Qualifications High School Diploma or GED; supplemented by three years of experience in transportation or similar field, with one year as a supervisor. Licenses and Certifications Must possess and maintain a valid Driver's License. Physical Abilities Tasks require the ability to exert heavy physical effort in heavy work, with greater emphasis on climbing and balancing, but typically also involving some combination of stooping, kneeling, crouching, and crawling, and the lifting, carrying, pushing, and/or pulling of moderately heavy objects and materials (20-50 pounds); may occasionally involve heavier objects and materials (up to 100 pounds). Sensory Requirements Some tasks require the ability to perceive and discriminate sounds and visual cues or signals. Some tasks require the ability to communicate orally. Environmental Factors Performance of essential functions may require exposure to adverse environmental conditions, such as dirt, dust, pollen, odors, wetness, humidity, rain, or traffic hazards. EEO Statement Cobb County Government is proud to be an equal opportunity employer. We encourage applications from all qualified individuals, regardless of race, color, national origin, sex, religion, age, disability, or any other legally protected status.