Transportation Specialist, Linehaul Scheduling

This role will require you to be located in Arizona.

About the role

Amazon’s Linehaul team is seeking a highly skilled and motivated Transportation Specialist to assist in the resolution of stakeholder issues related to daily freight movements flowing into and out of our North American fulfillment centers and associated fulfillment network. This is an opportunity to join our team and positively impact Amazon, our transportation partners, and ultimately our customers. When network disruptions occur, you’ll help clear those issues to ensure timely shipments. An ideal candidate has a background in customer service, call center, transportation, and/or supply chain environments, with a passion for quickly providing solutions using strong communication, problem-solving, and organizational skills.

Successful candidates will thrive in a fast-paced, high-volume environment with growth opportunities and accountability to themselves, their team, carriers, drivers, and work schedules.

Responsibilities

• Deliver outstanding carrier and driver experience/solutions in a contact center environment by researching, problem-solving, setting appropriate expectations, and working within the Amazon Transportation network to resolve disruptions and get trailers/trucks back on track.
• Work in a fast-paced environment, adhering to schedules, including start/stop times, breaks, and lunches.
• Support workload surges and weather-related operations, including working significant overtime during high-volume peaks.
• Use internal systems (AAP, Reach, Decisiv) to gather data from multiple sources for daily, weekly, monthly, and quarterly reporting.
• Provide support to field teams and partners by creating repair requests, monitoring repair execution, ensuring on-time preventive maintenance, and maintaining unit history (e.g., washes, warranties, registrations).
• Help write standard work for internal and field teams.
• Collaborate with cross-functional teams, using analytical skills to drive data-driven decisions and communicate insights across Transportation Operations Management (TOM), Amazon Freight Partners (AFP), and Fleet.
• Support field teams in driver assignment, load acceptance, and driver/equipment availability.

Requirements

• 1+ years of experience working with computers and Microsoft Office (including Outlook, Word, and Excel).
• High school diploma or equivalent.
• Ability to work 40 hours/week, with overtime as required.
• Flexibility to work a variable schedule/shift/work area, including weekends, nights, and/or holidays.
• Must be at least 18 years of age or older.

Preferred Qualifications

• 1+ years of contact center experience or experience in the customer service/contact center industry.
• 1+ year of call center experience, ideally in logistics or claims environments.

Pay

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $40,600/year in our lowest geographic market up to $66,800/year in our highest geographic market. Pay is based on job-related knowledge, skills, and experience.

Benefits

Amazon offers a total compensation package, which may include equity, sign-on payments, and other forms of compensation in addition to a full range of medical, financial, and other benefits. For more information, visit Amazon Employee Benefits.