Transportation Specialist, Carrier Services

Amazon is building the earth’s best transportation and logistics business. Our people are builders, working tirelessly to serve customers, optimize Amazon’s global network, and enable the success of our trusted partners. Within Amazon Transportation Services (ATS), the Carrier Services team plays a key role in supporting carrier partners who transport goods for Amazon. Our team resolves payment issues related to daily freight movements into and out of our North American fulfillment network.

About the role

The Payment Disputes Team is seeking a highly skilled and motivated Transportation Specialist to assist in the resolution of stakeholder issues of daily freight movements flowing into and out of our North American fulfillment centers and our associated fulfillment network. This role involves pulling and analyzing data, driving process improvements, standardizing processes, and eliminating root causes of defects within current systems. Exceptional communication skills and the ability to work independently in a high-pressure environment are required.

Responsibilities

• Continual, tactical communication with external and internal customers
• Resolve Trip Status payment disputes for carrier partners by investigating claims and ensuring compliance with Amazon’s policies and SLA
• Prioritize and manage multiple cases while meeting or exceeding established daily resolution goals
• Pull data from numerous databases (using Excel, Access, SQL, and/or other data management systems) to assist with dispute case resolution
• Identify and eliminate root causes of defects to drive efficiency in Amazon’s transportation operations
• Escalate problems or variances in information and data to relevant owners and teams, following through on resolutions
• Provide clear verbal and written communication to carriers, sharing findings and details regarding case resolution

Requirements

• High school diploma or equivalent
• Experience with computers and Microsoft Office products and applications

Preferred Qualifications

• Experience in operational logistics/supply chain, manufacturing, transportation, general management, or an engineering role

Pay

USA, TN, Nashville - $19.51 - $26.25 USD hourly

Benefits

Starting Day 1 of employment, Amazon offers EAP, Mental Health Support, Medical Advice Line, and 401(k) matching. Learn more about our benefits at Amazon Benefits.