Transportation Specialist, Carrier Operations

The Transportation Specialist - Carrier Operations at ACV is responsible for supporting the Transportation department by facilitating carrier operations. This role utilizes processes and procedures established by the Transportation department to support carriers by triaging and handling customer and carrier inquiries and processing transactions.

• Triage customer and carrier inquiries; manage transactions and communications to provide timely resolutions.
• Refer inquiries or tasks to appropriate Teammate(s).
• Process transactions to support Transportation operations and Carrier Operations.
• Transactions may include processing claims, onboarding carriers, coordinating seller services, or issuing carrier payments.
• Maintain and manage relationships with carriers, customers, and internal departments and Teammates.
• Resolve complex issues utilizing processes, procedures, and effective problem solving skills.
• Ensure accurate and proper entry and maintenance of records in Salesforce, load boards, NetSuite, and other related systems or platforms.
• Work interdepartmentally to maintain status of carrier-related assignments.
• Connect with sellers, buyers, and carriers to provide continuous communication.
• Ensure transactions and records are accurate, up-to-date, and compliant.
• Validate documentation by reviewing for accuracy, completion, and consistency.
• Identify opportunities for customer satisfaction improvement by promoting offerings, including ACH payments and the Preferred Carrier Program.
• Communicate the value of working with ACV and promote partnership and engagement with customers and carriers.
• Collaborate with management and the Carrier Operations team to identify opportunities and assist in development of effective policies and procedures.

Qualifications:

• Ability to read, write, speak, and understand English.
• High School Diploma or GED.
• Minimum 1-2 years' experience in customer service or transportation industry.
• Intermediate problem-solving ability.
• Teamworking skills, including both internally and externally.
• Proven customer service ability.
• Communication and organizational skills.
• Sense of urgency and self-motivation.
• Familiarity with business technology, including Microsoft Office or G Suite, and Salesforce.

ACV is a technology company that has revolutionized how dealers buy and sell cars online. We are transforming the automotive industry. We hire people who share our passion, bring innovative ideas to the table, and enjoy a collaborative atmosphere. We are committed to an inclusive culture in which every individual is welcomed and empowered to celebrate their true selves. We achieve this by fostering a work environment of acceptance and understanding that is free from discrimination. ACV is committed to being an equal opportunity employer regardless of sex, race, creed, color, religion, marital status, national origin, age, pregnancy, sexual orientation, gender, gender identity, gender expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

ACV is an Equal Opportunity Employer. No immigration or work visa sponsorship provided for this position. The compensation range for this position is listed in the "Job Details" section at the bottom of this posting. Please note that final compensation will be determined based upon the applicant's relevant experience, skillset, location, business needs, market demands, and other factors as permitted by law.