Transportation Specialist

About the role

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere.

Responsibilities

• Analyze the effectiveness of existing transportation processes and customer delivery for all aspects of transportation including parcel, LTL (less than truckload), FTL (full truckload), and carrier deliveries at local, regional, and national levels, ensuring carrier performance and Cencora objectives are aligned.
• Recommend and contribute to improved strategies to reduce costs.
• Support transportation directors and managers through direction of Corporate Transportation initiatives.
• Work closely with carrier partners, forward distribution centers, and Cencora corporate departments to manage issues related to claims, payment, delivery issues, and related needs.
• Lead efforts relating to holiday closures including customer notifications, routing, and timelines.
• Monitor shipment statuses of all daily outbound shipments.
• Work closely with carrier dispatch, forward distribution centers, Cencora corporate departments, and sales to resolve issues and answer questions relative to delivery.
• Develop SOPs that ensure all carriers follow proper policies and procedures when delivering end‑mile customer orders.
• Develop and maintain dashboards analyzing daily, weekly, and monthly transportation KPIs (key performance indicators).
• Audit carrier invoices against contract terms and approve transportation invoices for payment.
• Manage and resolve issues related to claims with carrier partners, forward distribution centers, and corporate departments.
• Work with carriers and Transportation Manager to improve performance, managed and reported via carrier scorecards.
• Acquire data from various Enterprise Client Relationship or Transportation Management systems (WMS, SAP, TMS, PKMS, IBS, and other sources as needed).
• Analyze freight and lane characteristics to ensure optimal carriers are used for end‑mile delivery.
• Provide analysis and data for carrier quarterly business reviews.
• Train in solutions designed to manage processes supporting the Enterprise Transportation Network.
• Continuously improve business processes and designs by developing and providing data that drives initiatives to reduce cost, improve effectiveness, and improve quality or magnitude of results.
• Onboard new carriers and technology partners as needed.