Transportation Operations Manager

PC-834

About the role

The Transportation Operations Manager oversees operations, ensuring freight is loaded or unloaded in accordance with established safety and cost standards. This role involves planning, assigning, supervising, and evaluating employee workload, as well as interfacing directly with all levels of terminal staff.

Responsibilities

• Manages day-to-day operations of facilities and subordinate staff, including supervisors, coordinators, clerks, spotters, and drivers.
• Develops a strategic plan in conjunction with the Transportation Manager to ensure efficient and cost-effective operation and utilization of equipment and personnel.
• Oversees asset management, delivery/logistics, regulatory compliance, productivity improvement, planning and organization, problem-solving, project management, and communication to top-level management.
• Ensures all customer pick-up and delivery requirements meet customer standards.
• Audits compliance of both internal and external SOPs.
• Ensures equipment is utilized in the most efficient manner.
• Partners with other leaders to balance labor, ensuring appropriate levels of staffing.
• Conducts analysis of workload compared to labor hours and equipment.
• Plans long-term labor needs based on sales, forecasts, and historical data.
• Makes recommendations to the Transportation Manager on programs to improve transportation operations.
• Understands how day-to-day decisions impact financial outcomes and learns financial aspects of the business, including budgeting, forecasting, reading GL, Flash, and P&L.
• Communicates service issues, upcoming workload, and other pertinent company information to appropriate personnel.
• Ensures proper staffing and supports hiring initiatives.
• Ensures all new employees are properly onboarded, completing required paperwork and following a structured training schedule.
• Produces and effectively communicates project goals and individual performance goals to ensure operational success.
• Manages and maintains good human resources practices with direct reports, adhering to established corporate and department policies and procedures.
• Works with the Transportation Manager and Human Resources to resolve employee relation issues, discipline actions, problem resolution, and terminations.
• Provides feedback, coaching, guidance, and recognition to enhance skill development.
• Plays an active role in employee development and talent selection.
• Acts as a role model for the department in support of corporate mission, vision, and values.
• Provides regular coaching and feedback on performance, prepares and presents formal performance appraisals, and makes recommendations for and approves annual compensation increases.
• Exhibits a commitment to self-development by staying current on information, tools, and systems.
• Ensures the safe, clean, and efficient operation of the work area to meet service standards.
• Actively supports and participates in all safety initiatives.
• Implements safety and sanitation schedules to ensure compliance with corporate, DOT, OSHA, and FDA standards.
• Performs safety observations to coach employees on safety procedures.
• Prevents associate incidents and injuries by overseeing accident investigations, assessing root cause analysis, and implementing necessary improvements.
• Responsible for the management of equipment and coordinates maintenance with local vendors and/or Fleet partners.

Requirements

• Bachelor’s Degree in Supply Chain, Business, or related field preferred.
• 5+ years of supervisory experience in a supply chain industry.
• Experience with applications such as TMW and PeopleNet.
• Working knowledge of Microsoft Office applications.
• Working knowledge of transportation/mechanical equipment.
• Working knowledge of OSHA, DOT, HAZMAT, and FDA regulations; willingness to become certified in one or more of these areas as necessary.
• Ability to work in a fast-paced environment and handle changing priorities while using good judgment in stressful situations.
• Experience with seasonal workforces is a plus but not required.
• Excellent talent management and team-building skills.
• Excellent verbal, non-verbal, and written communication skills.
• Excellent customer service skills, specifically with external clients.
• Excellent analytical and mathematical skills.
• Bilingual English/Spanish preferred at select locations.
• Ability and availability to work irregular or extended hours, including nights, weekends, and holidays as needed by the customer.
• Able to work in environments with variable noise levels, lighting conditions, and temperature variations, and access all areas of the building without limitations.