Transportation Operations Center (TOC) Operator

Initial posting date: 08/12/2026 • Application deadline: 09/02/2026 • Agency: Oregon Department of Transportation

About the Role

As a Transportation Operations Center (TOC) Operator, you will oversee the daily operation of the transportation system, respond to incidents that impact travel, and coordinate both internal and external communications and services. Your quick decision-making skills will help keep field crews safe while enhancing the safety and mobility of travelers across Oregon.

Responsibilities

• Monitor transportation system conditions, radio communications, and weather conditions.
• Implement incident and weather-related response plans.
• Receive, input, and notify crews about maintenance or repairs.
• Implement detour routes, including dispatching staff and equipment.
• Review and maintain familiarity with statewide and regional standard operating guidelines, emergency operations plans, and TOC systems.
• Maintain continual alertness while monitoring and answering technical equipment, including a multi-line phone system and a multichannel radio system.
• Handle multiple conflicting priorities, often involving life-threatening decisions and communication with the public under confusing or crisis conditions.

Work may be restricted to a workstation for long periods, sometimes in close quarters, with exposure to noise from equipment and radio transmissions. The role may require extended hours, including nights, weekends, and holidays, with shifts that may alternate between day, swing, or flexible schedules.

Requirements

• Two years of public contact experience that includes gathering, relaying, and providing information to others and evaluating activities or incidents to determine an appropriate course of action.
• One year of experience receiving and dispatching emergency requests using radio equipment, telephone, and/or computer. Note: Successful completion of a Certified Emergency Communications Course may substitute for this year of specialized experience.
• Must become LEDS (Law Enforcement Data System) certified and maintain current certification within 90 days of hire.
• Driving is an essential function of this position. You must have a valid US driver’s license and an acceptable driving record. Pre-employment driving record checks will be conducted.

Preferred Qualifications

• Background in emergency telecommunications (e.g., police, fire, 911) at a dispatch center.
• Experience working with computer systems while using a multi-band radio system and related software.
• Experience interacting with internal and external customers who may be distraught, angry, or confused.
• Ability to handle multiple tasks simultaneously and prioritize them effectively.
• Typing speed of at least 35 words per minute (wpm) or 4,500 keystrokes per hour.

Pay

Monthly salary range: $4,312 – $5,988 (non-PERS). If you are already a participating PERS member or become eligible, the salary range increases by 6.95%.

Benefits

• Work/life balance with 11 paid holidays per year.
• Flexible work schedules and paid leave.
• Comprehensive and equitable base salary offer determined through an equal pay assessment.
• Public Service Loan Forgiveness opportunity.
• Representation by the Service Employees International Union (SEIU).

Schedule

• May require extended hours, including nights, weekends, and holidays.
• Shifts may include day, swing, flexible, or alternating schedules.