Transportation Operations Center (TOC) Operator

About the Role

As an operator, you will oversee the daily operation of the transportation system, respond to incidents that impact travel, and coordinate both internal and external communications and services. Your quick decision-making skills will help keep field crews safe while enhancing the safety and mobility of travelers across Oregon.

Responsibilities

• Monitor transportation system conditions, radio communications, and weather conditions.
• Implement incident and weather-related response plans.
• Receive, input, and notify crews about maintenance or repairs.
• Implement detour routes, including dispatching staff and equipment.
• Review and maintain familiarity with statewide and regional standard operating guidelines, emergency operations plans, and TOC systems.
• Maintain continual and consistent alertness while monitoring and answering a variety of technical equipment, including a multi-line phone system and a multichannel radio system.
• Handle multiple conflicting priorities, often involving life-threatening decisions and communication with the public under confusing or crisis conditions.

Work conditions may include:

• Restriction to a workstation for long periods, sometimes in close quarters.
• Exposure to noise levels caused by equipment and radio transmissions.
• Requirement to work extended hours, including nights, weekends, and holidays.
• Possible shift work, including day shift, swing shift, flexible shifts, alternating shifts, nights, and weekends.

Requirements

• Two years of public contact experience that includes gathering, relaying, and providing information to others AND evaluating activities or incidents to determine an appropriate course of action.
• One year of experience receiving and dispatching emergency requests using radio equipment, telephone, and/or computer. (Successful completion of a Certified Emergency Communications Course may substitute for this experience.)
• Must become LEDS certified and maintain current certification within 90 days of hire.
• Must have a valid US driver license and an acceptable driving record. (Your license does not need to be issued in Oregon.)

Qualifications

We’d like to see the following attributes in your application materials:

• Background in emergency telecommunications (e.g., police, fire, 911) at a dispatch center.
• Experience working with computer systems while using a multi-band radio system and related software.
• Experience interacting with internal and external customers who may be distraught, angry, or confused.
• Experience handling and prioritizing multiple tasks simultaneously.
• Typing speed of at least 35 words per minute (wpm) or 4500 keystrokes per hour (desirable).

Benefits

• Work/life balance, including 11 paid holidays a year and flexible work schedules.
• Paid leave and comprehensive benefits package.
• Comprehensive and equitable base salary offer within the listed range, determined through an equal pay assessment.
• PERS (Public Employees Retirement System) members receive a 6.95% salary increase.
• Public Service Loan Forgiveness opportunity.

Pay

Monthly salary range: $4,312 – $5,988 (non-PERS). If you are a PERS member or become eligible, the salary range increases by 6.95%.