Transportation Manager

Responsibilities and Duties

• Manage the Delivery & Service Department
• Establish and maintain a high-performing Delivery & Service team
• Lead the team through strategic recruitment, interviewing, hiring practices, and retention of qualified personnel
• Ensure all team members have the necessary tools, resources, and support
• Conduct formal training sessions, provide coaching, and make compensation adjustments based on performance
• Address employee relations matters professionally and adhere to company policy
• Support and guide team members to ensure operational continuity
• Develop and implement departmental plans, policies, and procedures
• Participate in Leadership & Development training sessions
• Conduct safety briefings, team meetings, and quarterly performance reviews
• Execute additional responsibilities as directed by management and senior leadership
• Complete annual performance evaluations for all drivers and staff members
• Prepare and submit the annual Delivery & Service department budget
• Analyze cost statements and implement cost containment strategies
• Audit and approve all invoices from the vehicle leasing company
• Oversee fleet performance management to ensure preventive maintenance schedules and timely repairs
• Generate comprehensive Delivery & Service reports, including backhaul analysis and weekly key performance indicator summaries
• Conduct monthly Comdata audits to ensure fuel compliance and cost control

Reporting/Budget

• Prepare and submit the annual Delivery & Service department budget
• Review and authorize all departmental payroll submissions
• Analyze cost statements to identify inefficiencies and implement cost containment strategies
• Audit and approve all invoices from the vehicle leasing company
• Oversee fleet performance management to ensure preventive maintenance schedules and timely repairs
• Generate comprehensive Delivery & Service reports, including backhaul analysis and weekly key performance indicator summaries
• Conduct monthly Comdata audits to ensure fuel compliance and cost control

Routing, Scheduling, and DOT Compliance

• Develop, review, and optimize driver schedules to maximize operational efficiency and minimize costs
• Analyze proposed schedules and rates, prepare schedule change recommendations, and submit detailed data analyses to the WRC Transportation team
• Perform systematic route analysis to identify and implement cost-saving opportunities
• Conduct route observations to verify driver compliance with company and DOT standards
• Maintain and audit all driver logs and required documentation
• Oversee the maintenance and accuracy of driver qualification files
• Execute daily dynamic routing to optimize fleet operations
• Prepare for and coordinate operational and transportation audits throughout the fiscal year
• Conduct required route observations to verify drivers are performing duties safely and in accordance with company and DOT regulations
• Maintain fleet appearance and operational standards

Customer Service

• Establish and maintain professional relationships with franchisees, store managers, leasing company representatives, and other key stakeholders
• Provide guidance to Delivery & Service team members on customer relations protocols and serve as a role model for professional relationship management
• Respond promptly to customer complaints and concerns through the Slice of Pie system
• Participate on the Transportation Advisory Board as assigned
• Conduct site assessments at new store locations to evaluate delivery accessibility and report findings to senior management
• Operate company commercial vehicles or straight trucks for deliveries or fleet maintenance as operationally necessary and when qualified

Qualifications

• Education: Bachelor's degree in Business Administration, Supply Chain Management, Transportation, or related field preferred; minimum 2-year degree or equivalent professional work experience required
• Professional Experience: Minimum 3-5 years of progressive Transportation and Logistics experience with demonstrated success in operational management; minimum 3-5 years of supervisory or management experience with proven ability to develop, lead, and direct team members in achieving organizational goals and objectives; documented track record of managing transportation operations, fleet management, and logistics functions
• Technical and Regulatory Knowledge: Comprehensive working knowledge of Department of Transportation (DOT) regulations, compliance requirements, and safety standards; advanced proficiency with Microsoft Office software suite; demonstrated expertise in fleet management systems and routing optimization
• Professional Competencies: Results-oriented professional with exceptional organizational, analytical, and decision-making capabilities; demonstrated excellence in people management and team leadership; strong interpersonal and communication skills with ability to manage stakeholder relationships
• Operational Requirements: Valid Commercial Driver's License (Class A) required; or willingness to obtain within 90 days of hire; ability to work full-time with flexible scheduling requirements, including nights, weekends, and holidays; availability to support 24-hour operations and maintain emergency on-call status as required; must successfully complete background checks every third year on employment anniversary date