Transportation & Logistics - Brokerage Account Manager [810]

About the role

TCI Transportation is seeking a proactive, relationship‑driven Brokerage Account Manager to manage assigned customer accounts, solve shipping challenges, and turn dependable service into lasting business growth. You will serve as the primary point of contact for assigned accounts, understand customer expectations, communicate consistently, and take ownership when issues need resolution. The position is onsite in North Richland Hills, TX.

Responsibilities

• Own Your Customer Relationships: Serve as the primary point of contact for assigned accounts. Understand customer expectations, communicate consistently, and take ownership when issues need resolution.
• Grow Your Accounts: Expand existing relationships by increasing contractual freight volume, identifying strategic spot opportunities, and recommending solutions that meet customer shipping needs.
• Deliver Proactive Service: Provide updates before customers have to ask, anticipate challenges, and recommend improvements or more cost‑effective shipping options.
• Coordinate Pricing & Win Opportunities: Work with Pricing, brokers, and leadership to deliver competitive quotes. Own the timely submission of customer proposals and bids, including requests for proposals and quotations.
• Keep Shipments & Billing Accurate: Build shipments, complete manual and electronic order entry, and ensure shipment rates are accurate for billing.
• Keep Account Information Organized: Maintain accurate customer contacts and activity in the CRM. Create and update account‑specific tracking and scheduling procedures so teammates have the information they need.
• Protect Account Continuity: Partner with Credit and Accounting to address payment delays, resolve account issues, and help prevent avoidable interruptions to customer freight.
• Stay Connected. Stay Ahead.: Respond to customer emails within 30 minutes. Provide quotes through customer transportation management systems within 30 minutes. Follow up on quotes after 30 minutes when the customer hasn’t responded. Maintain weekly contact with assigned customers and speak with customers by phone at least five times per week.

Requirements

• A minimum of 2 years of transportation experience brokering freight.

Qualifications

• Preferred: Inside sales or account management experience within transportation, along with proficiency in McLeod, Excel, Microsoft Word, and Outlook.
• A college degree is a plus—not a requirement.

Skills

• Strong written and verbal communication, interpersonal skills, and basic math skills.
• Confident decision‑making and the ability to stay composed under pressure.
• Strong organization, time management, and attention to detail.
• A self‑driven work ethic and willingness to take ownership.
• Sound business ethics and respect for confidential information.
• A collaborative approach and the flexibility to learn.

Pay

Potential Annual Earnings: $85,000–$110,000 (Base Salary + Commissions)

Schedule

Monday–Friday | 7:30 AM–4:00 PM