Freight Brokerage Account Manager

Essential Job Duties

• Possess and prospect for new customers through calls, email, and networking.
• Identify opportunities to expand wallet share within existing accounts.
• Provide competitive pricing and solutions aligned with customer needs.
• Source and secure reliable carrier capacity to cover customer freight.
• Negotiate rates with carriers to maximize margin while ensuring service.
• Build and maintain a network of trusted carrier partners.
• Develop and manage relationships with new and existing customers and shipper accounts.
• Track and trace loads, proactively communicating updates to customers.
• Manage shipments from tender through delivery, ensuring on-time performance.
• Resolve service issues quickly and professionally.
• Ensure all loads are accurately entered and maintained in the Transportation Management System (TMS).
• Manage load-level profitability and meet margin expectations.
• Stay informed about market conditions and adjust pricing strategies accordingly.
• Ensure accurate documentation, billing, and compliance with Company processes.

Minimum Requirements

• Bachelor’s degree in Business Administration, Logistics, or other industry-related field preferred.
• Prior experience with industry load board platforms (DAT, Truck Stop) is preferred.
• Well-developed interpersonal skills.
• Able to get along with diverse personalities.
• Must possess excellent interpersonal, organizational, communication (written and verbal), analytical, and decision-making skills.
• Extensive knowledge of the principles, procedures, and best practices in the industry.

Benefits

• Medical, Vision, Dental, Supplemental, and Life Insurances available.
• Paid time off, paid holidays, paid community volunteer time.
• 401k retirement plan.